Returns & Refunds Policy

Last updated: 5 September 2026

Pre-orders

Pre-orders can be cancelled at any time before collection or local hand delivery for a full refund.

If we are unable to supply a pre-ordered magazine, you will receive a full refund and be notified by email.

Faulty or damaged magazines

If your magazine is faulty, damaged, missing pages or otherwise not as it should be, please contact us. We will arrange a replacement or refund where appropriate.

For collection orders, please bring the magazine to the collection point with your order confirmation or proof of purchase.

For locally delivered orders, please contact us as soon as possible after receiving your magazine.

Change of mind

Due to the nature of magazines, we do not accept returns for change of mind.

This does not affect your statutory rights under UK consumer law.

Delivery & collection

At this stage, Cover Story Brighton does not offer postal delivery. Orders are available for collection at our pop-ups or local hand delivery where available.